Returns Policy


Return rights (revocation rights)
You can revoke your order statement within 14 days without specification of reasons in text form (e.g. letter, fax, email) or – if you receive the goods before that deadline – by returning the goods, or return the received goods by sending them back. The period begins after receipt of these instructions in text form (e.g. letter, fax, email), but not before receipt of the goods by the recipient (in case of the repeated delivery of similar goods, not before receipt of the first incremental delivery) nor before fulfilment of our information obligations as per Article 246 § 2 in connection with § 1 Par. 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our obligations as per § 312e Par. 1 Sentence 1 BGB in connection with Article 246 § 3 EGBGB. It is not prejudicial for you whether you declare revocation or return the goods. The deadline is adhered to with the timely sending of the revocation or the request for return or return of the goods.

Returns must be sent to:

Kevin Tiemann
Kesslerweg 10
D-48155 Münster
Per Fax: 0251/13 530-289
Per E-Mail:

b. Return shipment at our expense
In any case return shipment takes place at our expense and risk. Please use our return slip and the return sticker for returning goods within Germany and for insurance reasons please send the goods back as a package. Please specify on the return slip whether you wish to receive alternative or replacement articles and if so, which ones. We will send you a new invoice for the replacement goods.
c. Consequences of returns (revocation consequences)
In case of an effective revocation or an effective return of goods, restitution must be made on both sides and, if applicable, use (such as consumption advantages or interest) must be compensated. We will send you a new invoice for the replacement goods. In case of the worsening of the quality of the goods, restitution may be demanded. With regard to the delivery of goods this does not apply if the worsening of the quality of the goods can only be traced back to their testing – such as may, for example, have been possible during business in a shop. For the rest, you can avoid the obligation of compensating value for the use according to purpose of the goods resulting in their worsening in quality by refraining from using the goods as your property and refraining from any action that might compromise their value. Obligations to refund payments must be fulfilled within 30 days. The period commences for you when you send your revocation statement or your request that the goods be taken back or our receipt of the goods.

Exclusion of return rights (revocation rights)
Return or revocation rights do not exist with respect to contracts for the delivery of goods that are considered underwear with the exception of bras, or goods that are manufactured according to your specifications or that on the basis of their characteristics are not suited for return or that can spoil rapidly, or the use-by date of which has been exceeded.