Return rights (revocation rights)
Returns must be sent to:
|b.||Return shipment at our expense
In any case return shipment takes place at our expense and risk. Please use our return slip and the return sticker for returning goods within Germany and for insurance reasons please send the goods back as a package. Please specify on the return slip whether you wish to receive alternative or replacement articles and if so, which ones. We will send you a new invoice for the replacement goods.
|c.||Consequences of returns (revocation consequences)
In case of an effective revocation or an effective return of goods, restitution must be made on both sides and, if applicable, use (such as consumption advantages or interest) must be compensated. We will send you a new invoice for the replacement goods. In case of the worsening of the quality of the goods, restitution may be demanded. With regard to the delivery of goods this does not apply if the worsening of the quality of the goods can only be traced back to their testing – such as may, for example, have been possible during business in a shop. For the rest, you can avoid the obligation of compensating value for the use according to purpose of the goods resulting in their worsening in quality by refraining from using the goods as your property and refraining from any action that might compromise their value. Obligations to refund payments must be fulfilled within 30 days. The period commences for you when you send your revocation statement or your request that the goods be taken back or our receipt of the goods.
Exclusion of return rights (revocation rights)